FREQUENTLY ASKED QUESTIONS
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please us at (email@example.com)
To help us get this fixed for you ASAP, when you first contact us please include the following information;
-Product name and code
-Picture of the fault
-Description of the fault
If you contact us via the 'above Email address please have an image of the faulty item ready for
And attached that images with you message.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
Sorry to hear this. Sometimes items lost or delay in postal system. If you do not received your item after 2 days form your delivery date please contact us at below email address we will look into it. Please kindly include your order detail in your messages.
-Product name and code
For FAST, and EASY returns! Follow the simple steps below.
You will receive your refund within 14 days!
Log in to your account and find the item you want to return and start return.
Pack your items and make sure the item is in original packing and conditions.
Please do not forget you put little note inside with your full name and address.
Send the item at below address and please keep your proof of postage
36 Gilnow Gardens
Your refund is on it's way! Plase allow 14 days form the date you send yours items back for your refund to be received.
A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to ours
Refunds are sneaky things and can show up in a couple of places:
1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)
If you still can’t see it, give us a shout on the firstname.lastname@example.org
Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.
We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken