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Returns & Refunds

Returns & Refunds

 

Refunds

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to ours distribution centre. It can be up to 7 days from this point for item to be received into the INDX-Clothing warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch sending us an Email at contactus@indxclothing.com

Please include your full name and address and your order detail.

 

I can't see the refund on my bank statement

Refunds are sneaky things and can show up in a couple of places: 

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time) 

If you still can’t see it, give us a shout on the contactus@indxclothing.com

 

Can I exchange instead of a refund?

Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

 

 

Returns

OUR RETURNS POLICY

If you are a customer in the European Economic Area (EEA), you get 30 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at return section.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

 

FAULTY GOODS

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this to send an email us at contactus@indxclothing.com

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

 

INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?

Please follow the process below for returning your parcel to us.

For FAST,  and EASY returns! Follow the simple steps below.

You will receive your refund within 14 days!

 

STEP 1

Log in to your account and find the item you want to return and start return.

 

STEP 2

Pack your items and make sure the item is in original packing and conditions.

Please do not forget you put little note inside with your full name and address.

 

STEP 3

Send the item at below address and please keep your proof of postage.

         INDX-Clothing
        36 Gilnow Gardens
        Bolton
        BL1 4LG
        United Kingdom

 

STEP 4

Your refund is on its way! Please allow 14 days from the date you send your items back for your refund to be received

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends        on your card issuer)..

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

 

 CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.